Technology has transformed banking with the rise of digital banking. Online banking platforms, mobile apps, and internet-based services have allowed customers to conduct transactions, manage accounts, and access financial information from anywhere. Retail banks are increasingly collaborating with fintech companies to leverage innovative technologies. The collaboration helps provide customers with cutting-edge services such as digital wallets, robo-advisors, and peer-to-peer lending. Retail banks increasingly adopt a customer-centric approach, enhancing the overall customer experience. The digital transformation improves operational efficiency and revolutionizes how customers interact with and experience banking services.
The retail banking sector contributes to economic growth by facilitating savings, investments, and access to credit for individuals and small businesses. It stimulates consumption and business activities. AI-powered chatbots are employed for customer interactions, improving efficiency and response times in the banking sector. The retail banking industry promotes financial inclusion by providing services to underserved or excluded individuals and businesses. Retail banking expansion often leads to job creation, contributing to employment opportunities in customer service, sales, technology, and operations, propelling the market growth. The sector has witnessed growing importance and significant technological innovations transforming how banking services are delivered.
This edition of Banking CIO Outlook brings the latest developments in retail banking and its growing importance, intertwined with technological innovations reshaping the industry.
It features thought leadership articles from Sandra Williams, Senior Vice President and Senior Credit Officer at Liberty Bank - CT, who sheds light on how technological advancements enable greater reliance on computer-aided training to lower training costs and reach a wider audience. It also features an article from Chad Schmookler, Senior Director of International Operations at InComm, who discusses removing friction from customer interactions and embracing flexibility to compete in the banking environment.
In this edition featuring the Top Retail Banking Solutions Providers 2023, we hope you find the right partner to meet your organization’s needs.
